Customer Service: Speak English and keep your opinions to yourself

Recently, while driving home, I heard about these two stories on a local radio show. I thought that in different ways they were both interesting. I think the underlying connection between them is customer service. What makes good customer service? What makes you want to be a return customer to a business? Also if you feel that you are mistreated then what is the appropriate response? Do you shrug it off, pay your bill and simply shop elsewhere? Is a quiet word to the manager or a terse letter to the regional vice-president enough to satisfy your need for justice? Some people want to have it out verbally with the offending party right then and there to let them know that no one gets anything over on Mr. or Miss so-n-so. And a small minority of people aren't averse to laying hands on people should they find it necessary. Other people avoid or are downright incapable of direct confrontation. These people tend to go home or pull out their smart phone and start ranting on social media about their horrible experiences. In the first story a Kansas woman and her thirteen year old daughter were shopping for dresses for a school formal. I don't remember having such things at that point in school but it's been a while since I was thirteen. The mother picked out a dress that she thought her daughter might like. As children will do the daughter tried on the dress to please her mother though she told the mother that this dress wasn't her style. The saleswoman apparently thought that the dress was not particularly flattering to the young lady and suggested that the youngster needed to purchase and wear Spanx. I didn't know what Spanx was but apparently Spanx is underwear, primarily though not exclusively for women, designed to slim figures. I don't know if the mother was more upset by the saleswoman's tone or by what she said but either way she was angry enough to write a facebook post criticizing the saleswoman and defending her daughter's weight and shape. Of course every parent thinks their child is beautiful. That's human nature. But I'm not sure the mother's zeal to defend her daughter was best served by putting her daughter's pic in the public sphere. I suppose there are some saleswomen or salesmen who just want to move product and don't care what you look like in their clothing. But I've also bought clothes from people who were honest enough to tell me what looked good and what didn't. If I were buying an expensive suit or shoes or whatever I'd like to know ahead of time if something clashes, accentuates negatives or simply doesn't work. But that's just me. There are polite and yet direct ways to let me know that.

In the second story the reality tv personality/author Bethenny Frankel had her Jules Winnfield English MF do you speak it??!!! moment. Frankel was shopping at a K-Mart and apparently was peeved that not only were there not enough registers open but also that at least some of the workers (unclear if she's referring to floor clerks or those operating the registers) either did not or would not speak English. Today's world being what it is Frankel put this on twitter. People reliably surfaced to call her racist. 

Wow @Kmart has 2 registers open w 5 other employees standing around & two speak no English whatsoever. Shoes are sapatos right?

— Bethenny Frankel (@Bethenny) January 23, 2016

Not even attempting kids' snow boots in spanish.

— Bethenny Frankel (@Bethenny) January 23, 2016

No excuse for being at a retailer & not able to be directed to what u need. 0 to do w race. I'll explain but can't understand it for you.

— Bethenny Frankel (@Bethenny) January 23, 2016

I don't know much about Frankel and am not interested in learning more. She could be the worst bigot out there. She could be a nice person. Don't know. Don't care. But just wanting to speak English in a non-niche business in the United States of America is not in my view enough to mark you as a racist. If you and the person to whom you're speaking do not share a common language communication becomes more difficult. It is not necessarily racist to get upset about this though obviously, racist or xenophobic people by definition probably have a much lower threshold of tolerance for this sort of thing. Although Michigan is not a super diverse state in comparison to say, New York or California, there are still a fair number of people for whom English is not the first language. At least once a month or so I can hear Arabic, Chaldean, Spanish, or Korean being spoken in businesses that serve the wider public. I am really not bothered by this. It would only bother me if the owner or clerks refused or were unable to speak English to me. If I moved to another country it would be presumptuous of me to expect people there to speak English to me. I'd have to learn their language. Similarly, for its stores in the US, K-Mart should hire people who can speak English if they are going to be interacting with the public in any way. Maybe at some future point everyone in the US will be speaking Mandarin, Cantonese or Spanish. I doubt it though. You could make an argument that it's unfair that English has become the common business language or (heh-heh) lingua franca of the world. Perhaps. But it's not going to change anytime soon in this country that English is the common language. If you made the choice to come here then you should also do your best to learn the language. There are times when the ability to communicate clearly could be of critical importance. It's not just about K-mart and reality stars.

Book Reviews: Birth of a Nation, The Sillymarillion, The Ceremonies

Birth of a Nation
by Aaron McGruder and Reginald Hudlin

This is an older satirical graphic novel that asks what if questions about the 2000 election. My cousin let me borrow it. I am grateful to her. As you may remember there were irregularities in that election which even before the Supreme Court decision came down, helped to make the election much closer than it otherwise would have been. A number of people who should have been able to vote were prevented from voting. Certain companies tasked with providing voting machines or records of votes turned out to have partisan connections to Republicans. US and world history would have been very different if George Bush had not been selected President in 2000. McGruder and Hudlin imagine a world in which the response to that election was very different indeed. Make no mistake though, although the election is the catalyst to the events in this book, McGruder and Hudlin turn their gleeful and irreverent viewpoints on a wide variety of topics including but not limited to black (dis)unity and identity, hip-hop, international capitalism, climate change, religion, race, racism, gender, the military and politics. The book is helped immensely by the fact that Hudlin grew up in East St. Louis, the setting for most of the story. As Hudlin explains in the introduction, some events depicted (city residents putting their garbage on roofs to prevent dogs and wildlife from getting at it during a sanitation strike) really did take place. The title obviously refers back to the racist D.W. Griffith film of the same name. Given the book's events it's another play on words/inside joke. The deeper question which this book examines in both a very humorous and not so humorous way is what does it mean to be a black citizen of the United States of America. What does integration mean and is it something that is truly desirable or even possible? Is it better to strive for inclusion or are Blacks better off building their own institutions--including nations. McGruder and Hudlin don't have the answers. I don't think anyone really does. Those are questions which have been asked in different manners for generations. But don't be afraid to read this book. It's hardly sober and didactic. Much the opposite. You will be laughing out loud more than you might think.

Fred Fredericks is the young dashing Mayor of East St. Louis. Despite living in what even residents describe as a segregated dump, Mayor Fredericks is an inveterate optimist. He's a can do type of guy who is full of energy. Mayor Fredericks is the sort of man who says "If it is to be it's up to me" ten times before he brushes his teeth. He picks up constituents' garbage in his own vehicle to take it to the waste dump. The mayor and the citizens of East St. Louis head to the polls to vote for the (presumably Democratic) vice-President only to find that they've all been mysteriously purged from the voting rolls. When they refuse to leave state police attack. By the time they're released from jail the election is over. Their guy lost. Their missing votes would have made the difference. The new President is a Texan of incurious nature with a talent for mangled syntax. Still believing in America, the telegenic Mayor files suit which ultimately reaches the Supreme Court. And he loses. It looks like things are over until Fredericks, who is nothing if not an idealist, decides that if the United States will not recognize the people of East St. Louis as citizens of equal standing, then East St. Louis will secede from the United States. The (Bush) Administration doesn't really take this seriously at first. The Administration, with the notable exception of a choleric Cheney caricature, decides that to respond immediately with violence would be a serious pr mistake. They decide instead to just pull all federal/state funding and services. The Administration looks forward to enjoying the spectacle of the new nation of "Blackland" coming crawling back to beg for readmission to the United States. This doesn't happen both because of Fredericks' stubbornness and the financial assistance of Fredericks'  occasionally reliable friend, the black billionaire John Roberts. Roberts has plans to make East St. Louis a hub of international banking. Of course Roberts is less motivated by outrage over the stolen election and more by the opportunity to make more money. He's not sharing all his plans with Fredericks or anyone. As the novel progresses the Administration starts to realize that it might have to take more drastic steps..

Did I mention this book was hilarious?  Hudlin and McGruder send up everyone and everything. The new nation has a picture of a white Jesus on its flag because older black churchgoers are the only people who bother to attend committee meetings on flag designs. The national anthem is sung to the Good Times theme. The local gangsters, led by a shady fellow named Roscoe, look for ways to enrich themselves. A group of young would be Afrocentric revolutionaries plot for ways to help save the new nation, that is when they aren't eating cookies supplied by their host's supportive white mother. Paranoid hackers, CIA spooks and loons of all kinds make their way to Blackland. Fredericks will have his hands full trying to maintain independence and his optimistic nature. The book slows down a little in the end as things really become serious. I think Hudlin and McGruder might have started to run out of ideas but this story is sanguine to the end.




The Sillymarillion
by D.R. Lloyd

As you might suss out from the title this book is a parody (a short one) of J.R.R.R. Tolkien's The Silmarillion, reviewed here. Whereas The Silmarillion is majestic and full of pain, joy, epic love and hate, The Sillymarillion is all about pure fun and mockery. It is VERY funny. Literally every single page is full of all sorts of jokes, puns, tricks, satire and wordplay. It is not necessary to have read the The Silmarillion to enjoy this parody. It helps but so much of the humor is so broad and over the top that even people who wouldn't read Tolkien on a dare will be able to enjoy this book. Reading this is like reading a combination of the works of Douglas Adams, Terry Pratchett, Mark Twain and Piers Anthony. Silliness abides. Tolkien's The Sillmarillion clocks in at just under 400 pages. Tolkien's work is light on dialogue and is ponderous reading if you're not in the mood for that sort of thing. This parody is about 160 pages. It is written in a much more inviting style with plenty of dialogue. Like most over the top parodies this will not appeal to people whose sense of humor is only vestigial or who feel that making fun of the source material is blasphemy worthy of death. An example of the prose found within is "Finger would have perished then had not his sons arrived with great numbers to chase off the enemy and rescue their father. As they bore him back to the camp at Minimum he bade them stop for a while to light a small campfire and rest by it, for his wounds grieved him. And his sons asked him if his insurance policy was paid up, and he said "Of course it is! Why do you ask?" When Finger's sons returned alone to the camp at Minimum, no one questioned the story that their father had succumbed to his wounds and that the evide--er ahem--his body had spontaneously combusted upon his death." 

If you like this sort of humor then you will enjoy this book. Elven kings insult dwarvish smiths before belatedly realizing that they forgot to bring along their bodyguards. When he's unable to convince his fellow elves to go after the big bad Mostgoth because of the theft of the Siliputi, Finger tells everyone that his enemy has weapons of mass destruction. That does the trick. Squabbling TV reporters inadvertently reveal the plans and positions of the elvish and human armies to the enemy. One elvish stronghold survives only because the orc Irk troops are overtaken by laughter watching the one handed elvish warlord trying to shoot a bow. And so on.




The Ceremonies
by T.E.D. Klein

Recently George R.R. Martin both caused some consternation and received some support when he announced that he would not have the next book in his A Song of Ice and Fire series finished before the sixth season of HBO's Game of Thrones commences in April. Martin won't say and claims he actually can't say when the next book will be done. He said he's never responded well to deadlines. Every writer is reacting to different stimuli in his or her life. Some writers (Stephen King) are able to produce high quality prose at a regular rate over long periods of time. Others like Martin, take their own sweet time getting things done. One writer who makes Martin look prolific and speedy is T.E.D. Klein, who if memory serves correctly, has written about two novels and a handful of short stories in a career spanning about forty years or so. Well ultimately I guess it doesn't matter though. I think quality is more important than quantity. And The Ceremonies, written way back in 1984 and built off an extension of the Klein short story "The Events at Poroth Farm", is a quality horror story. I read The Ceremonies much earlier and only recently read "The Events at Poroth Farm". That short story was in a collection of Lovecraft inspired short stories. I was then inspired to go back and reread The Ceremonies. Whereas a lot of modern horror is only an excuse for the author to immediately go for the grossout either in terms of violence or outre sexual desires, The Ceremonies is a slow burn of a Gothic novel which is hugely influenced by H.P. Lovecraft, Arthur Machen (who himself influenced H.P Lovecraft), Bram Stoker and Clark Ashton Smith among others. This book is probably a little too languid at times but as I mentioned, Klein is not a man who likes to rush anything. The 500 page book is padded out significantly from the short story. The horror is very subtle throughout most of the book. Unfortunately I think the book suffered a bit by giving us the point of view of the bad guy but no one is perfect. Judging by the available scientific evidence it appears that modern humans emerged somewhere between 100,000 and 200,000 years ago. But our planet is believed to be 4.5 billion years old. Civilizations thrive and die. Our institutional memory doesn't really last that long. Recorded history only goes back 5-6000 years or so. So there's a lot that happened in the past that today's humans just don't know about. What if thousands of years ago a meteor bearing some sort of alien life form inimical to humanity struck the place we call Delaware. This thing is dying. But it holds on to a half-life waiting for the right time and the right human it needs to complete the first part of its mission. When it finds this human, a European settler boy, it kills him, raises him from the dead, dies and is itself somehow partially resurrected within this no longer human child. This child, who will grow up to become known as The Old One (but you can call him Rosie), has plans for humanity. Not good plans.

Jeremy Freirs is a wimpy English lecturer who needs to get away from NYC for the summer and work on his thesis and his studies. He's going to be reading and reviewing a number of fantastic gothic tales. In a strange coincidence he finds that the Poroth couple, Deborah and Sarr, who work and live on a New Jersey farm, are looking for a summer lodger. The thing is though that the Poroths are highly religious people (members of the Brethren of the Redemeer-think Amish/Mennonites) who eschew electricity and telephones and glory in hard physical labor. It's not a given that the slightly pudgy Jeremy will be a good fit into the Poroth's home or the community of the Brethren. It doesn't help matters that the massively muscled Sarr is also a college graduate who is ALWAYS on the look out for any hint of condescension from Jeremy or that Jeremy finds himself attracted to Deborah. The first time Jeremy sees curvy Deborah he thinks about what she'd look like with her hair down and in the right clothes. Of course Sarr notices this and doesn't like it. Like any couple, Deborah and Sarr have their own marital issues, which become more apparent to Jeremy over time. Sarr is the more religiously devoted of the couple but Deborah wonders if Sarr is overcompensating because of his hidden doubts. With Deborah obviously unavailable Jeremy takes up with a young shy inexperienced grad student named Carol Conklin who is vacationing in the area. What almost no one realizes is that none of these meetings are coincidences. That is, almost no one except Sarr's mother, who is in the same line of descent as the being known as The Old One and has the sight. And she doesn't like what the omens are telling her about The Old One and his plans. This book very slowly builds a sense of dread and unease. You know that The Old One is up to something but you don't know what. Things gradually go wrong as the summer progresses. And you feel for all of the characters within. There are rituals which must be followed before The Old One's master plan can be completed. Ironically, most of these rituals are found within the books Jeremy is studying. I liked that not everything is explained in this book. It is interesting that humans have many of the same myths and ceremonies that crop up in different cultures and religions across time. You may look at those things a little differently after this book. I liked how the author captured both the beauty and the creepiness of the outdoors. And cats. Creepy cats.

Michael Bloomberg and the 2016 election

I do not like Michael Bloomberg. I think his enthusiastic embrace of "stop-n-frisk" tactics in NYC was not only something that violated the Fourth Amendment but was also emblematic of his larger approach to life. Bloomberg seems to prefer that people live according to his rules and sees few if any issues to using government force to make sure that they do. He is quite dismissive and oft contemptuous of opposing views. While this is admirable when it comes to such public goods as clean drinking water and auto safety it's perhaps not so great when it comes to private decisions on how much sugar or fat a person should be ingesting. Perhaps irritated by the rise of Trump and shocked by the fact that at the time of this post Sanders is giving Clinton more of a fight than he was supposed to, Bloomberg has floated a trial balloon about running for President this year as an independent candidate. As Bloomberg is anywhere from four to ten times as wealthy as Trump, Bloomberg would not at all be pressed by the costs necessary to build a national campaign at this late date. I don't doubt, Republican or Democratic protests and shenanigans aside, that if Bloomberg really wanted to get on the ballot in all 50 states he would have the money and moxie to make that happen. The question though is that in a time when the Republican and Democratic parties have accepted and enforced ideological purity it's not clear from which party and in which state Bloomberg would take more votes.

Bloomberg is certainly acceptable to much of the Democratic base on the sexual politics (gay rights, feminism, abortion rights) which take up so much energy in today's political arena. Bloomberg is no socialist. He's a believer in what is called free trade. He likes immigration and wants more of it. He's to the right of people like Elizabeth Warren and Bernie Sanders on economic issues. As much as any one person can be, Bloomberg is the Wall Street Establishment. On economic and gun control issues, Bloomberg could well appeal to that well educated moderate Republican voter who in an earlier era was known as a Rockefeller Republican. The problem though is that that sort of voter is not that common outside of some pockets of the Northeast. Certainly not many conservatives in the South, West or Midwest will vote for someone who's best known for visceral hostility to gun rights. Bloomberg simply can't win 270 electoral votes. And I can't see too many Black voters picking Bloomberg over either Clinton or Sanders. If Bloomberg does run I don't see him winning a single state. The only impact he might have is to make a few Northeast states competitive for Republicans. And I would bet that he knows that. But if Clinton should lose in the upcoming Iowa and New Hampshire contests, Bloomberg might see himself as the last chance to prevent a choice between Sanders and Trump. And who knows, there just might be enough establishment Republicans out there who think that they can deal with Bloomberg instead of Trump. But it's really really difficult to imagine that there are millions of thirsty desperate voters out there, yearning for the chance to vote for Bloomberg. I don't see it. The 2016 election is going to be about a repudiation or continuation of President Obama's legacy. It's not going to be about bloodless management, which is what Bloomberg offers. Well he offers that along with stop-n-frisk for everyone. You need to offer a message. Trump's message is America's losing. Vote for me and make America great again. Sanders' message is the rich have screwed you over. Clinton's message is it's time for a woman to lead. Bloomberg's message would be what exactly? What is the passion to make someone vote for Bloomberg? Ultimately, I think any Bloomberg Presidential campaign would be rooted in pure vanity.

Bronx Subway Brawl Beatdown

We've talked before about the seeming modern phenomenon of women assaulting men and the internal moral conflicts which such actions can cause. Really though, such actions are probably not modern at all. It's just that we're better able to capture such assaults on video. Ronda Rousey or Laila Ali notwithstanding if you see a man really going all out on a woman, chances are quite high that the woman will badly lose the physical confrontation. So most civilized men are taught from early on to refrain from hitting a woman-often even in situations of self-defense or instances where another man would have already caught several fists to the face. Unfortunately this cultural expectation of male physical restraint has led to some women deciding that they can initiate a physical confrontation with a man without suffering any consequences. They, and indeed much of society, are actually outraged if a man under attack decides to defend himself. My personal belief is that a gentleman should never hit a lady but neither should a lady ever strike a gentleman. In other words--no hands. Period. Make sure that whatever you do to someone is something that the person is going to like. Because there's an excellent chance that he or she will respond in kind. And gentleman or not, we all have the right and duty to defend ourselves. Recently a man in NYC got into a dispute with a woman on a subway train. Allegedly she was too heavy to fit into a seat next to this man. So someone else got the seat. Words (and elbows?) were exchanged. After a period of mutual insults and threats the woman hit and spit on or at the man. Now that was the wrong thing to do. Is there any worse sign of utter contempt? But the target of her ire was evidently something of a chivalrous sort. Being unwilling to hit the woman, this fellow decided to beat the dog**** out of her husband. So I guess we should all be happy right? There was no violence against women. The problem with holding a man accountable for his wife's or girlfriend's actions is that by doing so we are giving women the moral standing of children. And that's no good. The whole point of being an adult is that we take responsibility for our own actions instead of passing the buck to someone else. Bottom line however is that one man got beat up and another is wanted for assault, all because no one knew how to act. Anyway the video is below. I am happy that I live in an area where I don't use public transportation. I have enough hassles in my life. This is why before you marry someone you might want to make sure that they are not the kind of person who will let their mouth write a check that your behind can't cash. I guess the husband had time to think about his wife's poor cognitive abilities while he was on the floor getting beaten like a rented mule. Love is grand isn't it?

On the two train , this lady was too big to sit in a small space next to the guy, he instead let his smaller coworker sit next to him. She then got upset , they threw insults back and fourth. She then began to get into his face. She spit at him , it missed. She spit at him again and he began to beat up her boyfriend because he didn't wanna hit her.
Posted by Belle Porter on Wednesday, January 20, 2016

Part two !!!!
Posted by Belle Porter on Wednesday, January 20, 2016

Even her in-laws say she’s out of her mind. The instigator of a videotaped subway brawl that left her husband battered on the floor of a Bronx train is nothing but bad news, according to one of her spouse’s aunts. “She’s mentally ill!” the aunt shouted Friday at her Brooklyn apartment. “She’s beating everybody up all the time. She fights everybody.” The Wednesday afternoon beatdown on the No. 5 train began when the victim’s batty bride started a screaming match with a male straphanger over a seat aboard the fairly crowded subway. The woman began spewing obscenities at the man, who shouted back but refrained from getting physical — even after she put her hands on him and pushed her cellphone into his face.LINK

Flint Water Crisis: For a Few Dollars More

We are amazed but not amused By all the things you say that you'll do
Though much concerned but not involved With decisions that are made by you
But we are sick and tired of hearing your song Telling how you are gonna change right from wrong
'Cause if you really want to hear our views You haven't done nothing
"You haven't done nothing"- Stevie Wonder
Unless you have been completely cut off from the news over the past 90 days you have heard about the crisis in Flint, Michigan. In 2013, the State of Michigan took control over Flint and forced a change from the Detroit water supply to the local water supply from the Flint river. The problem with this decision was that the Flint river water was too corrosive for older untreated pipes. Lead and other contaminants soon started leaching into the water supply. There is no amount of lead in drinking water which is considered to be safe. People consuming or using the water immediately noticed bad colors, foul smells, wrong tastes and acidic reactions to metals. When all of this was brought to the attention of the emergency manager,the state officials responsible for water safety, and other state appointees and politicos they ignored the concerns of the citizens, mocked them, slow walked or tried to "fix" water quality tests, viciously attacked any scientist who raised alarms about the Flint water, lied and said the water was safe, and worked assiduously behind the scenes to figure out a way to blame anyone except themselves. I really don't have a lot to say about this both because (1) I need to create shorter posts due to increasing work responsibilities and (2) the actions of most of the people involved are obviously beyond reprehensible. They shock the conscience. It is just barely defensible for the state to take over financial operations of a city that is unable or unwilling to pay its bills. It is never defensible for anyone to poison people to attempt to balance the books. And yet that is precisely what happened in Flint.

As has been pointed out over and over again during the past few weeks if ISIS or some other foreign terrorist group had poured lead into the drinking water of a US city there would be national, even international, outrage both at the perpetrators as well as the incompetents who let it happen. Both drones and DoJ prosecutors would be immediately dispatched. A lot of the criminals involved would end up dead or in prison. But Flint is a majority black and mostly impoverished city. So instead we have the spectacle of the National Review claiming that the Republicans in charge aren't to blame. We have local Michigan Republicans claiming that the lead in water problem is overblown. We have EPA administrators not doing their job. We have Republicans claiming that the Feds are the true villains, which given the usual Republican viewpoint on states' rights and regulation, is like a bank robber claiming that the FBI is responsible for his crime wave. After all they should have stopped him sooner. There is an excellent examination of the timeline here. You can also hear what the whistleblower scientist, Dr. Mona Hanna-Attisha, had to say here at 2:59. People didn't like what she had to say but fortunately she had the courage of her convictions and the knowledge that her research was correct. As she points out, the problem may be even worse than we realize.

Unfortunately there is probably not much recourse for criminal prosecutions under Michigan law. It appears at first glance as if the public actors may be generally protected from criminal charges under the Emergency manager provision. We shall see. Civil cases are a certainty. There may be room for criminal charges under Federal law. But that is of course up to the President and Attorney General. I don't know the relevant laws. I will say that if we can't arrest a public official for poisoning an entire community then the law is a joke. It's unlikely that Governor Rick Snyder will be impeached as Republicans have majorities in both the Michigan House and Senate. Previous recalls have failed. At this time Snyder has said he's not resigning. As a final kick in the teeth the state is requiring that people pay for the poison water they consumed. If that is not evil I don't know what is. Please note that with only a few exceptions no Republican running for President has had anything to say about this issue. It's just not something they seem to care about. Everyone has to prioritize which issues they find important. But the next time someone wonders aloud, in good faith or otherwise, why black Americans albeit diverse in income, wealth, political views and other characteristics, tend not to vote for Republicans, please point them to this story. A party that shows depraved indifference to people based on skin color and/or class tends not to get their votes. Ironically though this horror might be the catalyst for less partisanship in Michigan as a right wing militia has assisted in distributing clean drinking water. The militia is also making noise about armed self-defense. So there's that. Ultimately no matter your race, gender, age, sexuality or other marker of identity, you don't want lead in your water.

Music Reviews: Wet Willie, Lee Michaels

Keep on Smiling, Do you Know what I mean
I am a child of the seventies (and eighties too I guess). So I appreciate a lot of the music that was created back then. Like many people I am partial to the music I heard when I was younger and more impressionable. I would argue, not completely tongue in cheek, that music was more soulful back in the day. Of course I suppose 20 years from now people will be talking about how they just don't make singers of Justin Bieber's status any more. Anyway during the past week, I heard these two songs over the cafeteria radio during my lunch break. They brought back good memories. Well mostly. The Lee Michaels song "Do you know what I mean" briefly reminded me of someone who is better forgotten but I guess we all have people like that in our past, don't we? The Wet Willie song "Keep on Smilin'" is a fun optimistic tune. No matter what is going on in our life it is probably better to find something positive on which to focus. That doesn't mean that you have to be a Panglossian idiot who mindlessly repeats that this is the best of all possible worlds but it does mean that wallowing in negativity rarely helps matters. Both musical groups were probably one-hit wonders (definitely so in Lee Michaels' case, somewhat less so in Wet Willie's case). Sometimes you just catch magic I guess. Anyway I like both of these songs a lot.

Book Reviews: The Dragon Factory

The Dragon Factory
by Jonathan Maberry

I hadn't read anything by Maberry since his vampire trilogy a while back. I liked it even though I felt it was a bit stretched out. So when I was checking my home library for something to read during my ever shrinking lunch breaks I decided to give another Maberry book a try. I am very happy that I did. Let's get a couple of things out of the way first. This book is second in a series but as with many such entries, The Dragon Factory more or less stands alone. There were only a few instances when I thought that I should have read the first book first. Maberry sketches out many of the important story points so that you're not completely in the dark while at the same time leaving past events vague enough so that you'll go back and read the first book-- which is what I'm doing now. So don't be afraid to read The Dragon Factory if you're into the genre. At just under 500 pages this book is not short by any means but neither is it a chore to read. It's fun to read. Things zip right along. You won't want to put this book down once you've gotten into it. The plot is more important than most of the characters, but I wouldn't call the characters flat. Maberry has done a tremendous amount of research into such areas as biology, genetics, diseases, homeland security, intelligence agencies and the military, history and martial arts. And it shows. It also probably helps that Maberry is a martial arts expert, black belt, and former bodyguard and bouncer. The characters may not be super deep but they feel real. The other thing I appreciated about this book, especially after having just finished some Stephen Hunter works, is that the author doesn't beat you over the head with his politics. After reading this work of fiction I have no idea of Maberry's political leanings. And I liked that. So what's the book about? Hmm. I don't want to say too much because I've been accused recently of giving away spoilers. Of course some people who say that think that plot description of any kind is a spoiler. I disagree with that. Still,with this book in particular it's essential not to reveal very much. So I will attempt to do that. Imagine 24 mixed with some Michael Crichton stirred with Homeland blended with some Jim Butcher and F. Paul Wilson topped off with some Contagion with just a little Stephen King and Ian Rankin added for taste.

We know that after 9-11 everything changed. There was a shift away from civil liberties and the rule of law towards safety and pragmatism. One agency which was created as part of this upheaval was the Department of Military Sciences (DMS). The DMS, unlike every other agency or grouping (FBI, DEA, DoJ, CIA, Delta Force, SEAL Team Six, etc..) is top top secret. Very few people even know of its existence. Headed by a taciturn deadpan man known only as Mr. Church, the DMS handles threats other people either can't fix or don't even know about. One of the top agents (and recent recruit) in the DMS is Captain Joe Ledger, a veteran and former Baltimore cop with rage issues. Joe is visiting his former girlfriend's grave when he gets an urgent message from Mr. Church. While the President recovers from surgery the Vice-President has ordered the rest of the national security apparatus to turn against the DMS. DMS agents are being attacked and arrested all over the nation. Ledger will have to do his best to stay free (and hopefully not kill anyone) while Church finds out who's behind the Vice-President's attack on the DMS. Maberry introduces us to two competing and related sets of evil scientists who have their own malign plans for the DMS and for the world. Some of their plans have already been put into action. Others are proceeding on schedule but can't be fully actualized until the DMS is taken down. Both groups are evil but one is exponentially worse than the other. Ledger and his cool kicka$$ girlfriend, Englishwoman Major Grace Courtland, will have to ascend or is it descend to new levels of ruthlessness to survive and defeat these bad guys. If you can handle or are interested in the idea of conspiracy theories, mysteries wrapped in riddles, espionage, evil that survives decades and possible worldwide catastrophes then you just might enjoy this story. Although a few of the events and ideas in The Dragon Factory are way out of left field, the majority of them are extrapolations from reality. People really have done nasty things with genetic and other scientific research. Maberry works the mystery element in this story so skillfully that even when he finally reveals the identity of the big bad, there's still a chance you didn't see it coming. Joe opens the book trapped in a room, badly wounded and almost out of ammunition while something (actually a whole bunch of somethings) tries to beat the door down. The story then jumps back and forth between the past and present as well as Joe's first person POV and the author's third person POV of other characters. Joe is a hero, but he's not a flawless one. And Mr. Church remains suitably mysterious throughout the tale. His only seeming concession to human frailties or vice is a constant desire for cookies. One set of evil villains had a bit too much sneering for my taste but I guess that is par for the course after you've graduated from Evil Overlord Academy. This is a fun techno-thriller stuffed full of action and mystery.